Refund and delivery policy
Updated November 6, 2026.
Your purchase and delivery
Your US$19.90 purchase is a one-time personal styling plan, with no subscription or automatic renewal. After payment, complete your photo upload and confirm your delivery email. Your stylist-reviewed report is due within 24 hours after both steps are complete. Payment alone does not provide the photo and email needed to create and deliver your report.
Late or failed delivery
If your report has not been delivered within that 24-hour period, you may request a full refund. If we cannot deliver your paid report, you may request a full refund. Failed generation retries do not require another payment.
How to request help or a refund
Email mytuya@qq.com with your order reference and the email used for your purchase. Explain whether the report is late, unavailable or affected by an error. Do not email card details or your photo. Refunds are returned through the original payment method; payment-provider processing times may vary.
Your statutory rights
This policy does not limit mandatory consumer rights, including any applicable cancellation rights or remedies for defective or non-conforming services. Purchasing a plan does not by itself constitute a waiver of an applicable withdrawal right. Contact us to exercise your rights.